Guest House Operations Coordinator - Luxury Hospitality Team

Join PT. Sasana Cipta Mulia as a Guest House Operations Coordinator in the heart of Bali’s vibrant hospitality scene. This role offers a unique opportunity to oversee the seamless operation of our premium guest house facilities while managing general services administration. Located in Badung, Bali, our guest house is a beacon of luxury and comfort, attracting discerning travelers from around the globe.

As a Guest House Operations Coordinator, you will be the backbone of our operations, ensuring that every aspect of our guest house runs smoothly. You will work closely with our team of hospitality professionals to deliver exceptional service to our guests. Using tools like Frontdesk Pro and Housekeeping Manager, you will manage reservations, housekeeping schedules, and guest services with precision and efficiency.

This is more than just a job; it's a chance to be part of a team that values innovation, excellence, and the art of hospitality. If you are passionate about creating memorable guest experiences and have a knack for managing operations, we invite you to apply and join us in making our guest house the best it can be.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the guest house, ensuring smooth and efficient service delivery.
• Manage reservations and guest check-ins/check-outs using Frontdesk Pro.
• Coordinate with housekeeping staff to maintain high standards of cleanliness and guest satisfaction.
• Monitor and maintain inventory levels of amenities and supplies.
• Handle guest inquiries and complaints, ensuring timely resolution and high satisfaction ratings.
• Collaborate with the front office team to ensure seamless guest experiences.
• Generate and analyze daily operational reports to identify areas for improvement.
• Ensure compliance with health and safety regulations and guest house policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 3 years of experience in guest house operations or similar roles.
• Proven experience with Frontdesk Pro or similar reservation systems.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Familiarity with Housekeeping Manager or similar housekeeping management software.
• Ability to work under pressure and meet tight deadlines.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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