Customer Relations Specialist - XPeng Talent Pool

Erajaya · 📍 Jakarta Raya · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 5000000 - Rp 8000000 per bulan

Join Erajaya as a Customer Relations Specialist for our XPeng Talent Pool and play a pivotal role in delivering exceptional customer experiences. In this dynamic position, you will be the bridge between our innovative automotive solutions and our customers, ensuring their needs are met with the highest level of service and support.

Based in Jakarta Raya, you will work closely with our sales and service teams to handle customer inquiries, complaints, and feedback. Your mission is to ensure customer satisfaction and loyalty by providing prompt and effective solutions. This role offers a unique opportunity to be part of a growing company that is at the forefront of the automotive industry, with a focus on sustainable and cutting-edge technologies.

As a Customer Relations Specialist, you will use tools like Salesforce and Zendesk to manage customer interactions and ensure seamless communication. This is a full-time position with a competitive salary of IDR 5000000 - 8000000 per month.

📋 Tanggung Jawab Pekerjaan

Manage and resolve customer inquiries and complaints promptly and effectively.
Provide exceptional customer service and support to ensure customer satisfaction.
Use Salesforce and Zendesk to track and manage customer interactions.
Collaborate with sales and service teams to ensure consistent and high-quality customer experiences.
Monitor and analyze customer feedback to identify areas for improvement.
Maintain accurate and up-to-date customer records.
Participate in training and development programs to enhance your skills and knowledge.
Adhere to company policies and procedures to ensure compliance and quality service.