Lead IT Support

Star Mart Mandiri · 📍 Palembang, Sumatera Selatan · Diposting 2026-10-11
FULL_TIME⭐ TERVERIFIKASI
Rp 25.000.000 – Rp 30.000.000 per month
Star Mart Mandiri is seeking a Lead IT Support to oversee our IT infrastructure and ensure smooth operations. In this role, you will be responsible for managing IT support staff, troubleshooting technical issues, and implementing IT solutions. If you have a passion for technology and a desire to lead a team, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

Manage and oversee the IT support team, ensuring efficient and effective operations.,Provide technical support to employees, troubleshooting hardware and software issues.,Implement and maintain IT infrastructure, including servers, networks, and security systems.,Develop and maintain IT policies and procedures to ensure compliance and security.,Coordinate with vendors and service providers to ensure timely delivery of IT services.,Monitor and analyze IT systems to identify potential issues and improve performance.,Provide training and development opportunities for IT support staff.,Ensure the availability and reliability of IT systems, minimizing downtime and disruptions.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in IT support or a related role.,Strong technical skills in hardware, software, and networking.,Proven leadership and management experience.,Excellent communication and interpersonal skills.,Knowledge of ITIL framework and best practices.,Certifications in IT support or related fields are a plus.,Ability to work well under pressure and meet deadlines.

🛠️ Keahlian

Technical expertise in hardwaresoftwareand networking.Leadership and management skills.Problem-solving and troubleshooting skills.Strong communication and interpersonal skills.Knowledge of ITIL framework and best practices.Certifications in IT support or related fields.Ability to work well under pressure and meet deadlines.
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