After-Sales Support Specialist

Join Philippine Geogreen Inc. as an After-Sales Support Specialist and become part of a dynamic team leveraging cutting-edge AI-assisted tools to deliver exceptional customer service on a global scale. This role offers a unique opportunity to work in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, where you'll handle post-sales inquiries, troubleshoot issues, and ensure customer satisfaction using advanced software like Zendesk, Salesforce, and ServiceNow. With a focus on continuous improvement and innovation, you'll play a crucial role in maintaining and enhancing our global customer relationships.

As an After-Sales Support Specialist, you will be the primary point of contact for customers after their purchase, addressing any issues or concerns they may have. You'll work closely with our sales and technical teams to provide comprehensive support, ensuring that every customer's experience with Philippine Geogreen Inc. is seamless and satisfying. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering top-notch customer service.

In this role, you'll use a variety of tools and platforms, including Zendesk for customer support, Salesforce for CRM, and ServiceNow for incident management. You'll also have access to proprietary AI tools that help streamline your workflow and provide insights into customer behavior. This is a fantastic opportunity to grow your career in a company that values innovation and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries and complaints efficiently using Zendesk and Salesforce.
• Work closely with the sales and technical teams to provide comprehensive after-sales support.
• Utilize ServiceNow to manage and track customer issues and ensure timely resolution.
• Monitor customer satisfaction and provide feedback to improve our services.
• Stay updated with the latest industry trends and best practices in customer support.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Provide training and guidance to new hires in the after-sales support team.
• Utilize AI-assisted tools to enhance customer support processes and gain insights into customer behavior.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 2 years of experience in customer support or a similar role.
• Proficient in using Zendesk, Salesforce, and ServiceNow.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong attention to detail and a customer-centric approach.
• Familiarity with AI tools and their application in customer support is a plus.
• Fluent in English, both written and spoken.

🛠️ Keahlian

Lowongan Terkait